Payment Terms

How do I make a payment for a PEARL purchase?

Pearl offers multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking & Wallet Payment. All Credit/Debit card details remain confidential and private. Pearl and our payment gateways ensure to protect your card information.

Are there any hidden charges when I make a purchase on PEARL (Octroi, Sales Tax)?

There are absolutely no hidden charges when you make a purchase with Pearl. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item. Delivery charges are extra and may vary as per delivery location.

How do I pay using a Credit/Debit card and is it safe?

We accept all VISA, MasterCard both Indian & foreign cards are supported and not International. Purchase limit through net banking & card is as per your card limit.

All Credit/Debit card details remain confidential and private. Pearl and our trusted payment gateways use encryption technology to protect your card information.

Shipping & Warranty policies

Are Sanitary ware, CP, Wellness, Mirror & Kitchen Sink products purchased online covered by warranty?

All items sold on Pearl’s website come with Pearl’s warranty terms & will be serviced by Pearl.

All products (Sanitary ware, CP, Wellness, Mirror & Kitchen Sink) are covered under Pearl warranty policies. To know more about the warranty policies kindly see warranty page.

What is the estimated delivery time?

The estimated delivery time may differ depending upon the delivery location. For all areas serviced by Pearl the delivery time may take maximum 20 to 25 business days.

How will the delivery be done?

We process all deliveries through Courier and Transport services.

Does PEARL deliver internationally?

Pearl does not deliver items internationally. But you are more than welcome to make your purchases on our site from anywhere in India.

We process all deliveries through Courier and Transport services.

Replacement & Refund Policies

Replacement Guarantee? How do I get a defective item, ordered on, replaced?

All physical products sold on are covered under our Warranty Policy & will be replaced accordingly. Kindly visit warranty page on website for more details.

In order to get a defective item replaced

  • Contact Customer Care via the Pearl Care page or call us on 0120-4219233/35, within 7 days from the date of delivery.
  • The defective product or part will be recalled and a replacement will be shipped only after verification & approval by our service engineer/regional customer care head who will contact you within 48 hrs.
  • Please note –

  • Replacement can be for the entire product or part(s) of the product subject to availability of the same with Pearl.
  • Replacement is offered for the products sold at only.
  • All products should be checked thoroughly during delivery for any incidental damages. No claim, except manufacturing defect, will be entertained once the product is delivered.
  • Company will not provide any kind of product installation services.
  • How do I cancel an order on

    For outright cancellations by you:

    If you cancel your order within 24 hrs of placing it, we will refund the entire amount. Or else the order will be considered confirmed.

    Note: If you receive a package that is open or looks to have been tampered with, do not accept it. Contact Pearl Customer Care on 0120-4219233/35, and we will have the issue quickly resolved.

    Following shall not be eligible for return or replacement –

  • Damages due to misuse of product;
  • Incidental damage due to malfunctioning of product;
  • Products with tampered or missing parts & packaging;
  • Any damage / defect which are not covered under the manufacturer’s warranty;
  • Any product that is returned without all original packaging and accessories, including the box, Pearl’s packaging if any, and all other items originally included with the product(s) delivered
  • Special Notes

    “We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.”