At Sparsh Pearl, we prioritize your satisfaction with our products. If you are not completely satisfied with your cistern purchase, please review our refund policy below:

Eligibility for Refund:

1. Time Frame: Refund requests must be initiated within 15 days of the delivery date.
2. Condition: The cistern must be unused, in its original packaging, and in the same condition as when you received it. Products showing signs of installation, damage, or wear and tear are not eligible for a refund.
3. Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required to process your refund.

Non-Refundable Items:

1. Custom orders, special promotions, or discounted items.
2. Cisterns purchased from third-party retailers.

Return Process:

1. Initiating a Return: To begin the refund process, please contact our customer support team at customercare@pproducts.in with your order details and reason for return.
2. Return Shipping: Customers are responsible for shipping costs unless the product is defective or the wrong item was delivered. We recommend a trackable shipping service to ensure your return reaches us safely.
3. Inspection: Once we receive the returned cistern, our team will inspect it to confirm its condition. If the return is approved, we will process the refund.

Refund Processing:

1. Refund Method: Refunds will be issued to the original payment method used during the purchase.
2. Processing Time: Please allow 7-10 business days for the refund to reflect in your account after we have approved the return.

Defective or Damaged Products:

If you receive a defective or damaged cistern, please contact our customer support team immediately. We will arrange for a replacement or refund at no additional cost to you.

Contact Information:

For any questions or concerns regarding our refund policy, please contact our customer support at customercare@pproducts.in or call us at the Toll-Free number 1800-571-4999.